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I pay for photoshop cc but it's not showing in my list of available downloads

New Here ,
Dec 23, 2018 Dec 23, 2018

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I pay the monthly $9.99 fee for Photoshop CC and Lightroom CC. My computer crashed and the place that fixed it put in a new hard drive so i need to download photoshop and lightroom again. When i pull up my account it says that i don't have access to those programs.

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Creative Cloud

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correct answers 1 Correct answer

Community Expert , Dec 25, 2018 Dec 25, 2018

Log-in to your Adobe Account with your paid ID and password to confirm your subscription is what you think it is. 

Adobe Account

Download and install Adobe CC Desktop App.

How to download Creative Cloud desktop app

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Community Expert ,
Dec 23, 2018 Dec 23, 2018

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This is a public forum, not the link to Adobe support

-other users here can't help with an account problem

-please click the link below to contact Adobe staff to help

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Dec 25, 2018 Dec 25, 2018

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Log-in to your Adobe Account with your paid ID and password to confirm your subscription is what you think it is. 

Adobe Account

Download and install Adobe CC Desktop App.

How to download Creative Cloud desktop app

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Engaged ,
Dec 25, 2018 Dec 25, 2018

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You can try with direct download links of Adobe applications if downloading through Cloud Desktop apps doesn't work

Download Creative Cloud apps 

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New Here ,
Sep 07, 2023 Sep 07, 2023

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I have already downloaded the Adobe Creative Cloud, the problem arises at the installation level, 
this is the text where to buy, when I clicked on the text there it told me this program is not
available in your country

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Community Expert ,
Sep 07, 2023 Sep 07, 2023

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