I purchased Premiere Elements and Photoshop 2019, and I did not try to install until recently.

New Here ,
Jan 26, 2022 Jan 26, 2022

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I purchased Premiere Elements and Photoshop 2019 [was: 2017], and I did not try to install until recently. I am being told that I have to purchase the latest version, in order to install. Is there any other way? My laptop is brand new, an HP recently purchased in Costco. I have enough space and i5. What can I do to acquire my, already paid for, software?

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New Here ,
Jan 26, 2022 Jan 26, 2022

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2019, not 2017. My mistake.

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Adobe Community Professional ,
Jan 27, 2022 Jan 27, 2022

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What operating system?

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New Here ,
Feb 10, 2022 Feb 10, 2022

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Windows 11

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Adobe Community Professional ,
Jan 27, 2022 Jan 27, 2022

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Two ideas that MAY work to install and/or run old programs in Windows 10 (and MAYBE Windows 11 ?)
-RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window
-and/or select Run as Administrator to assign FULL Windows permissions
-also https://helpx.adobe.com/x-productkb/global/create-local-administrator-account-windows.html

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New Here ,
Feb 10, 2022 Feb 10, 2022

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I appreciate your reply and help, but I still have not been able to download my software. I tried all that you suggested. Is there anything else I can do?

 

Thank you!

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Adobe Community Professional ,
Feb 10, 2022 Feb 10, 2022

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See screenshot from PS Elements 2019 System Requirements.  Keep in mind that 2019 software predated the release of Windows 11 by 2-1/2 years:

 

image.png

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Feb 10, 2022 Feb 10, 2022

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Thank you for your help Nancy! 

I have all of the requirements, except the fact that I ahve Windows 11. Does this mean that I will not be able to use the software that I paid for?

 

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New Here ,
Feb 10, 2022 Feb 10, 2022

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have*

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Adobe Community Professional ,
Feb 10, 2022 Feb 10, 2022

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Are you having trouble downloading or installing?

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New Here ,
Feb 10, 2022 Feb 10, 2022

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I am having trouble installing. Sorry for the misunderstanding.

 

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Adobe Community Professional ,
Feb 10, 2022 Feb 10, 2022

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First download and install the Adobe Cloud desktop app. No need to subscribe. Just install it.

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

 

Then install Elements 2019.

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