I showed up on my bank account, but not on my plan

[Iron-Ninja2000]

I recently bought the entire creative cloud library using my student discount, however, things seemed fine until found out that I was using the trail for adobe photoshop, not the one from my purchase, and yes I am using the same account, I have the bank statement to prove I have purchased it, but for some reason my account does not show that I have the plan, what should I do?

[John T Smith]

This is a public forum, not the link to Adobe support

-other users here can't help with that specific problem

-please click the link below to contact Adobe staff to help

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

[Iron-Ninja2000]

I understand this is a public forum, however the adobe support line is closed until Monday, and I thought maybe someone here could help me with my problem as the support site also says to come here.

[John T Smith]

If you do have an account problem, nobody here can help... but try the links below

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help

-and troubleshooting FAQ https://forums.adobe.com/thread/1962238

-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

[MelissaLA88]

Unfortunately, not much we can do when it comes to billing and account issues like the one you're having. Since we are also users, we cannot actually see that information Definitely best to contact support and they should be able to help you out. Best of luck!

[Nancy OShea]

When you log-in  to  your Adobe account at the link below and click on Plan Details, can you confirm that your Student subscription is activated yet? 

Adobe Account

I ask because students must produce some proof of school enrollment.  See link below under Eligibility.

Adobe Creative Cloud Education FAQ