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I've cancelled my account and just want to uninstall the apps, but I can't do so. It wants an adobe

LEGEND ,
Sep 14, 2022 Sep 14, 2022

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I had an adobe account as a student and wanted to cancel once I was no longer a student. I tried to uninstall the apps, but I can't even do this without logging in. You should not need to log in to simply uninstall apps that you no longer want/need.



When I open the creative cloud app to uninstall it says your apps are taking longer than usual to load. Relaunch creative cloud or restart computer and try again. No way to uninstall. Very frustrating

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New Here ,
Sep 28, 2022 Sep 28, 2022

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happening to me right now, also a student but trying to use adobe 

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Community Expert ,
Sep 29, 2022 Sep 29, 2022

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you don't need a subscription to uninstall.  there's some other problem.  to fix that problem, you may only need to reset your cc desktop app:

 

to reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

 

 

further, do you have a subscription that you want to cancel?  if so, read how to cancel here - http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html 

 

if that fails to help you cancel, using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com....

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.p.s. you can also use twitter to tweet @AdobeCare.

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