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I WANT TO CANCEL MY ACCOUNT....

New Here ,
Aug 06, 2018 Aug 06, 2018

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Adobe's page is not user friendly. I feel like it keeps sending me in circles. I want to cancel my subscription. I am charged monthly for this service and I NEVER use it.

Can someone please help me?

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Creative Cloud

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New Here ,
Dec 13, 2022 Dec 13, 2022

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I want to cancell MY subscription

pls confirm

 

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Adobe Employee ,
Dec 13, 2022 Dec 13, 2022

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Hi, 

We hear you!

 

Please use this link if you wish to cancel your subscription: https://helpx.adobe.com/in/manage-account/using/cancel-subscription.html

If this does not help, kindly use the link shared above to contact support.

 

Thanks 

Kanika

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Community Expert ,
Dec 13, 2022 Dec 13, 2022

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LATEST

@peter27551737toia 

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support by using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human
inform the agent that you want to cancel.


p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Adobe Employee ,
Dec 13, 2022 Dec 13, 2022

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Moving to Account payment and plan community 

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