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I want to delete my account. How?

New Here ,
Apr 02, 2015 Apr 02, 2015

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Just need to delete the whole account as this product has been unreliable and costly.

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correct answers 1 Correct answer

LEGEND , Apr 03, 2015 Apr 03, 2015

Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...

Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

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Community Expert ,
Apr 02, 2015 Apr 02, 2015

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Contact support by web chat or phone.

Mylenium

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LEGEND ,
Apr 03, 2015 Apr 03, 2015

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Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...

Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

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New Here ,
Apr 27, 2022 Apr 27, 2022

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I need to close my account.  I find it to be too complicated for me.  please refund my payment

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Community Expert ,
Apr 27, 2022 Apr 27, 2022

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Apr 27, 2022 Apr 27, 2022

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What's too complicated?  The software or cancelling your subscription?


How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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LEGEND ,
Apr 28, 2022 Apr 28, 2022

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You can't close your account until you first cancel all subscriptions. You must contact Adobe. Don't believe anyone who says they are from Adobe, there are many fakes.

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Community Expert ,
Apr 28, 2022 Apr 28, 2022

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If you want to cancel your paid subscription plan, then see the help page mentioned above:

 

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

After cancelling, your membership will return to the free level of Creative Cloud.

 

If you wish to delete your Adobe account entirely (purging all information), then follow the instructions given on this help page:

 

https://helpx.adobe.com/manage-account/using/delete-adobe-account.html

 

Note you can only remove an account if it has no active subscriptions and no payments due.

 

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