Ich habe ein neues Gerät

[Rechtsanwalt28692703vfxc]

Ich habe ein neues Gerät, weil das alte leider zerstört ist und möchte mit
meinem Code aus 2015 Adobe DC herunterladen, was nicht mehr geht über
https://scansnap.fujitsu.com/acrobat/
und
https://redeem.licenses.adobe.com/getserial#

Wieso ist der Download nicht  möglich? Ich benutze weiterhin Scansnap
problemlos und hätte gern das dazu gehörige Adobe DC.

Wie kann ich es jetzt bekommen - es ist nicht zeitlich limitiert, so dass
es keinen Grund gibt, es zu verweigern


Thomas Schmidt

[kglad]

you should have saved your installation file.  if you did, use it and the serial number that you already redeemed.

otherwise, if you registered with your acrobat with adobe, you can download the installation file and access the serial number from the account you used when you registered.

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<moved from using the community>

[Rechtsanwalt28692703vfxc]

Is there still a download possible for

2015 Adobe DC?

[kglad]

@Rechtsanwalt28692703vfxc 

1. you can install the latest and 1 version prior versions using the cc desktop app. you must have a subscription because previous versions are not available with trials. other versions are revealed after clicking file preferences>apps>tick show older apps (at panel bottom).

2. for versions cc 2019 and older, use prodesign tools.com*.

3. for versions newer than cc 2019 but older than one previous version, contact adobe support for links.**

---------------------------------------------------------------
* most (but not all) adobe download links are available from prodesigntools.com. https://prodesigntools.com/adobe-direct-download-links.html

follow the directions (esp, step 1)

save the install file. it may not remain online.

thank jim @ prodesigntools.com
-------------------------------------------------------------

** there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam,

https://community.adobe.com/t5/using-the-community-discussions/adobe-support-community-guidelines/td...