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illustrator bug and payement is ok

New Here ,
Nov 23, 2021 Nov 23, 2021

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it is not expired and paid, so why i cannot connect 

 

message i get is:

Nous ne pouvons pas vérifier votre statut d’abonnement.

Votre abonnement Illustrator a expiré.

Nous ne pouvons pas accéder aux serveurs Adobe. Il se peut que vous ne soyez pas connecté à Internet. Vérifiez votre connexion Internet, puis réessayez ci-dessous. Si vous rencontrez encore des problèmes, consultez notre guide de dépannage relatif à la connexion.
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Activation

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Adobe Employee ,
Nov 23, 2021 Nov 23, 2021

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Eric, please see https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html for several solutions to allow the computer to contact our servers and verify the status of your membership.  Would you please update this public discussion forum if you have any questions regarding the listed solutions?

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Adobe Community Professional ,
Nov 23, 2021 Nov 23, 2021

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1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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