Illustrator CC 17.0 will not start.

New Here ,
Aug 30, 2021 Aug 30, 2021

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I tried launching my Illustrator and it asks to sign in. When I click on Sign In it tells me I'm not connected to the internet, which I am, so I click on contact customer support. It takes me to a web page that says "The Adobe software you're attempting to install is not genuine." which it is. I called customer care and they tell me to come here to the support community to get the issue resolved. Any ideas?

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correct answers 2 Correct answers

Adobe Community Professional , Aug 31, 2021 Aug 31, 2021

Here's more information on the Adobe Genuine Service:

Adobe Genuine Service

 

There are some links at the bottom, including a FAQ, that should help.

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Adobe Community Professional , Aug 31, 2021 Aug 31, 2021

You may refer below link if the error is similar :

 

https://helpx.adobe.com/x-productkb/global/digital-certificate-revoked-aam.html

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Adobe Community Professional ,
Aug 31, 2021 Aug 31, 2021

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Here's more information on the Adobe Genuine Service:

Adobe Genuine Service

 

There are some links at the bottom, including a FAQ, that should help.

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Adobe Community Professional ,
Aug 31, 2021 Aug 31, 2021

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Adobe Community Professional ,
Aug 31, 2021 Aug 31, 2021

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You may refer below link if the error is similar :

 

https://helpx.adobe.com/x-productkb/global/digital-certificate-revoked-aam.html

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