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Illustrator install on Creative Cloud freezes at 38%

Archi77
New Here ,
Nov 14, 2019 Nov 14, 2019

I am trying to install a trial version of Illustrator from the creative cloud, but when I intall it, it freezes at 38%.

What can I do here?

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Jeffrey_A_Wright Adobe Employee
Adobe Employee ,
Nov 14, 2019 Nov 14, 2019
LATEST

Archi77, please check the installation logs to determine why the installation is failing.  Info on how to locate and interpret the log files can be found at https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-log-files.html.

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