Illustrator is downloading now..... takes forever!!

[mazlana65191592]

After I made the payment, I tried to download the Illustrator.

It gave me this message but it seems forever....

Illustrator is downloading.....

(See attached)

[Anupriya Khare]

Hi,

Could you please tell me which web browser you are using to download.

Regards,

Anupriya Khare

[mazlana65191592]

Safari.

[Govardhan.V]

Download and install Adobe Creative Cloud app using which you can install Illustrator CC applications ,

Windows :

https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/CreativeCloudSet-Up.exe

Mac :

https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg

Reference :

https://helpx.adobe.com/creative-cloud/help/download-install-app.html

[mazlana65191592]

I have installed the Creative Cloud desktop many times but every time I click the Creative Cloud in the Apps folder, it did not launch the app... Nothing appears

[Govardhan.V · Accepted solution]

Once you had double click on Adobe Creative Cloud icon  , let me know whether the Creative Cloud icon appears for a second and disappears ?

Or simply  restart the computer once and double click on Adobe Creative Cloud icon .

Then launch Activity Monitor and check whether Creative Cloud Process is running or not .

[J5E0A]

Hi. Have you checked your downloads and uploads. I am having a similar problem of incredibly slower than usual download speeds. I am using a Mac while downloading Photoshop. I have nothing else connected to the network. I launched Network Utility and Adobe is sending half a packet of data for every packet it recieves. So far I have recived 15,000,000 packets and sent 7,500,000. Why is Adobe sending/uploading so much data? Does anyone know why this is happening?  Could I have a virus, or is adobe mining my laptop for data? Either way, uploading half as much data again is obviously slowing download speeds.