Impossible d'installer Photoshop, Illustrator (erreur 403)

New Here ,
Jan 02, 2022 Jan 02, 2022

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Je viens d'acheter un nouvel ordi ( Macbook Pro 2020 avec puce M1) , l'installation du Créative Cloud se fait sans problème sauf qu'au moment d'installer les logiciels Photoshop, Illustrator, Premiere pro, Adobe xd et indesign ne veulent pas s'installer et afficher une erreur 403

 

Ce qui est bizarre c'est qu'Audition et Dimension ainsi qu'Adobe Média Encoder s'installent sans problème,

 

Je ne sais pas quoi faire pouvez vous m'aidere svp ?

 

Merci 

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CC FAQ , Creative Cloud , Feature request , Installation

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Community Expert ,
Jan 02, 2022 Jan 02, 2022

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reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

retry updating.

 

if that fails, restart your computer and retry again.

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New Here ,
Jan 02, 2022 Jan 02, 2022

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Thank you for the quick answer but it still doesn't work ,

 

I tried all of the tricks but it doesn't work, I don't understant because my computer is brand new, 

 

Thank you for the help

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Community Expert ,
Jan 02, 2022 Jan 02, 2022

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what os version?

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New Here ,
Jan 02, 2022 Jan 02, 2022

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Mac Os Monterey 12.1

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Community Expert ,
Jan 02, 2022 Jan 02, 2022

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1. open the cc desktop app 

2. Click the gear icon on the top to open settings.

3. Click "Apps" on the left.

4. Switch off "Auto-update".

5. Click done.

6. Sign out of your account by clicking the circle in the top right of the Creative Cloud window.

7. Quit the Creative Cloud Desktop app.

8. Open your Activity Monitor (in your /Applications/Utilities/ folder on macOS).

9. Type "adobe" into the search field to show all active Adobe processes.

10. Select them all and force them all to quit. After they quit, you can quit the Activity Monitor.

11. Launch Creative Cloud Desktop app and sign into your account again.

12. Download the apps (Photoshop, Illustrator, etc.) that you want.

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Community Beginner ,
Jan 02, 2022 Jan 02, 2022

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i am 12.1 too, same issue.

tried these steps, still doesnt work

my work projects all pending and yearly fee still paying

 

intersting

 

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New Here ,
Jan 03, 2022 Jan 03, 2022

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it doesn't work for me neither ...

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New Here ,
Jan 03, 2022 Jan 03, 2022

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doesn't work ...

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Community Expert ,
Jan 03, 2022 Jan 03, 2022

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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