• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit Search
0

Impossible d'installer Photoshop, Illustrator (erreur 403)

New Here ,
Jan 02, 2022 Jan 02, 2022

Copy link to clipboard

Copied

Je viens d'acheter un nouvel ordi ( Macbook Pro 2020 avec puce M1) , l'installation du Créative Cloud se fait sans problème sauf qu'au moment d'installer les logiciels Photoshop, Illustrator, Premiere pro, Adobe xd et indesign ne veulent pas s'installer et afficher une erreur 403

 

Ce qui est bizarre c'est qu'Audition et Dimension ainsi qu'Adobe Média Encoder s'installent sans problème,

 

Je ne sais pas quoi faire pouvez vous m'aidere svp ?

 

Merci 

TOPICS
CC FAQ , Creative Cloud , Feature request , Installation

Views

166

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 02, 2022 Jan 02, 2022

Copy link to clipboard

Copied

reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

retry updating.

 

if that fails, restart your computer and retry again.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 02, 2022 Jan 02, 2022

Copy link to clipboard

Copied

Thank you for the quick answer but it still doesn't work ,

 

I tried all of the tricks but it doesn't work, I don't understant because my computer is brand new, 

 

Thank you for the help

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 02, 2022 Jan 02, 2022

Copy link to clipboard

Copied

what os version?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 02, 2022 Jan 02, 2022

Copy link to clipboard

Copied

Mac Os Monterey 12.1

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 02, 2022 Jan 02, 2022

Copy link to clipboard

Copied

1. open the cc desktop app 

2. Click the gear icon on the top to open settings.

3. Click "Apps" on the left.

4. Switch off "Auto-update".

5. Click done.

6. Sign out of your account by clicking the circle in the top right of the Creative Cloud window.

7. Quit the Creative Cloud Desktop app.

8. Open your Activity Monitor (in your /Applications/Utilities/ folder on macOS).

9. Type "adobe" into the search field to show all active Adobe processes.

10. Select them all and force them all to quit. After they quit, you can quit the Activity Monitor.

11. Launch Creative Cloud Desktop app and sign into your account again.

12. Download the apps (Photoshop, Illustrator, etc.) that you want.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 02, 2022 Jan 02, 2022

Copy link to clipboard

Copied

i am 12.1 too, same issue.

tried these steps, still doesnt work

my work projects all pending and yearly fee still paying

 

intersting

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 03, 2022 Jan 03, 2022

Copy link to clipboard

Copied

it doesn't work for me neither ...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 03, 2022 Jan 03, 2022

Copy link to clipboard

Copied

doesn't work ...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 03, 2022 Jan 03, 2022

Copy link to clipboard

Copied

LATEST

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines