Impossible d'installer Premiere Pro et Photoshop

[Thierry L.]

Bonjour, je viens d'acquérir une nouvelle station demontage et depuis quelques jours j'essaye en vain d'installer Premiere Pro et Photoshop. Ce qui est étonnant c'est que j'arrive à installer d'autres applications, mais avec Premiere Pro et Photoshop, ça plante à chaque fois.

J'ai pu installer Illustrator, InDesign, Photoshop Express, Media Encoder, Premiere Rush et Acrobat. Mais les deux dont j'ai vraiment besoin, non...

Est-ce que quelqu'un aurait une idée ?

Merci d'avance.

Thierry

[Kevin-Monahan]

Hello @Thierry L.,

Thanks so much for your message. Welcome to the forums and Adobe Genuine Software. I'm Kevin from support, one of the mods here. I recommend contacting our specialists via chat. Here are the directions: FAQ: How do I contact Adobe Support? Be sure to ask the live agent for the "video queue." Please return to this discussion and let us know if they can solve it for you. I'll move your report to the "Discussions" forum for troubleshooting.

I hope they can help you soon. Sorry for the problem. Take care!

Thank you!
Kevin

[John T Smith]

When you ask a question you always need to provide some basic information
-Forum quick start https://community.adobe.com/t5/Community-Help/ASK-Forum-Success-Guide-Efficiently-using-the-forums/t...
-https://community.adobe.com/t5/Get-Started/Questions-you-need-to-answer-to-receive-better-help/td-p/6199470
-https://community.adobe.com/t5/get-started/how-to-post-and-get-your-issue-resolved-or-what-do-you-need-to-know-to-solve-my-issue/td-p/11178657?page=1

[kglad]

your message is ambiguous.  you say you can't install pre and ps and that pre and ps crash.  apps can't crash unless they're installed.

[Shivangi_Gupta]

Hi @Thierry L. ,

We're sorry for the trouble. Do you get any error code when Adobe Premiere Pro and Adobe Photoshop fail to install? Also, please share your system info(OS version, RAM, GPU, etc).

Looking forward to your response.

Regards,

Shivangi

We understand that downloading the app has not been a pleasant experience for you. While you're in the troubleshooting process, consider exploring Adobe Express which lets you seamlessly transition between video creation, photo editing, or making TikTok and much more. Details here: https://helpx.adobe.com/express/using/express-overview.html?sdid=GHMVY8YH&mv=display&mv2=display