Impossible to update credit card payment info?

New Here ,
Nov 17, 2018 Nov 17, 2018

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I am very disappointed about the malfunction of Adobe Creative Cloud payment information editing. I have tried to update the expire year of my Visa card in Internet Explorer, Firefox and Google Chrome on two computers with the same error message every time. I even spent half an hour in a support chat when I was sent to the secure payment portal where the information seemed to be updated.

However, one week later I once more got an e-mail message that my credit card soon expires and when I check the payment info the expire year has not been updated yet. I also tried with a Mastercard but I got the same error message. I have used those cards at numerous other sites without any problem, so I do not understand why it is so difficult with Adobe.

It seems to be impossible to update the expire year in the payment info. What to do?

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correct answers 1 Correct answer

Adobe Community Professional , Nov 17, 2018 Nov 17, 2018
re-contact adobe support: using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Adobe Community Professional ,
Nov 17, 2018 Nov 17, 2018

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re-contact adobe support: using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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New Here ,
Nov 05, 2021 Nov 05, 2021

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I have tried to go to plans and select update my card and nothing happens. 

I give up

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Adobe Community Professional ,
Nov 05, 2021 Nov 05, 2021

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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