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'incompatible' with system

New Here ,
Jul 17, 2023 Jul 17, 2023

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Anyone getting 'incompatible' notices with PS or IDD version updates?

Nothing has changed...plenty of space, etc.

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Community Expert ,
Jul 17, 2023 Jul 17, 2023

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What does the message say is not compatible?

 

New programs may not work with old hardware, or sometimes old device drivers

 

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
.
nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us
-for all Adobe programs use the STUDIO driver, not the GAMING driver
-To achieve the highest level of reliability, Studio Drivers undergo extensive
-testing against multi-app creator workflows and multiple revisions of the top
-creative applications from Adobe to Autodesk and beyond
.
If you have a laptop you MAY also need to check for a laptop specific nVidia driver
-SOME laptops require an approved driver from the laptop company, not nVidia
.
AMD/ATI Driver https://www.amd.com/en/support
.
Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family
https://www.askwoody.com/newsletter/free-edition-working-with-the-intel-driver-support-assistant/

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Adobe Employee ,
Jul 17, 2023 Jul 17, 2023

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Hi there,

We appreciate you writing in. Check out this article to know about the system requirements for Adobe Creative cloud applications: https://helpx.adobe.com/creative-cloud/system-requirements.html

Let us know if it helps.

Regards,

Shivangi

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Community Expert ,
Jul 17, 2023 Jul 17, 2023

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there's been no hardware change since installing and using ps and id and what?  ie, what are you trying to do that's triggering an incompatible notice?

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New Here ,
Jul 17, 2023 Jul 17, 2023

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Update the various platforms to the new release versions.  All drivers and Windows are up to date.  Screen shot attached.

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Community Expert ,
Jul 17, 2023 Jul 17, 2023

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restart your computer and retry updating.

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New Here ,
Jul 18, 2023 Jul 18, 2023

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Did that several times.  Always forced to go back to previous build due to second monitor not being recognized.

Right now I am on W10 v.21H2...third time.

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Community Expert ,
Jul 18, 2023 Jul 18, 2023

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is your 2nd monitor causing you to use an older win 10 version?

 

what if you install v22?  can you then update your adobe apps?  (ie, the current adobe apps aren't made backward, with older os'es, compatible.)

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Community Expert ,
Jul 17, 2023 Jul 17, 2023

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New Here ,
Jul 18, 2023 Jul 18, 2023

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Thank you John

Here is screen shot of my system.  Currenty running W10, v.21H2, NVIDIA GeForce GTX 1070, all drivers are up to date.

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Community Expert ,
Jul 18, 2023 Jul 18, 2023

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Are you using the studio or gaming driver with that gtx 1070?

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New Here ,
Jul 18, 2023 Jul 18, 2023

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driver version 536.40; type DCH

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Community Expert ,
Jul 18, 2023 Jul 18, 2023

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again, update your os, or continue to use older app's compatible with your older os.

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