• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Inconsistencies between CC and Windows regarding installed Apps

Explorer ,
May 15, 2023 May 15, 2023

Copy link to clipboard

Copied

Hi. I need to reduce some space in my HD. Windows "add remove programs" shows InDesign 2022 & 2023, for example. But I can not remove 2022. It just launches CC and displays the uninstalling process, but I can still see it in Windows. Also, CC shows Illustrator as "not installed," and I can see it in Windows again. 

 

Do you know why this inconsistency and why I can not remove apps? 

 

Thank you

Views

507

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 15, 2023 May 15, 2023

Copy link to clipboard

Copied

can you open illustrator from its installation directory?

 

<moved from cc desktop>

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
May 16, 2023 May 16, 2023

Copy link to clipboard

Copied

Yes, Illustrator 2022 exists with the exe file even after the "remove application" from Windows. It does not appear as installed in the CC app, though. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 16, 2023 May 16, 2023

Copy link to clipboard

Copied

LATEST

then either leave it alone (because there's no significant problem) or use the cc desktop app to install ai over the current installation.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines