Incorrect Billing Info

New Here ,
Nov 17, 2018 Nov 17, 2018

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Hi

Trying to purchase a plan and keep receiving the incorrect billing reply. I have checked all details and they are correct.

Thanks

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Creative Cloud

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correct answers 1 Correct answer

Adobe Community Professional , Nov 17, 2018 Nov 17, 2018
please click the link below to contact Adobe staff to helpBe sure to remain signed in with your Adobe ID before accessing the link below-you must also allow 'cookies' in your web browser for this to workhttps://helpx.adobe.com/contact/support.html

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Adobe Community Professional ,
Nov 17, 2018 Nov 17, 2018

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please click the link below to contact Adobe staff to help

Be sure to remain signed in with your Adobe ID before accessing the link below

-you must also allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact/support.html

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New Here ,
Nov 18, 2018 Nov 18, 2018

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Havr already tried to speak to online chat but waiting over an hour for someone to not text back is frustrating, therefore cannot speak to anyone

I am not in a position to call and looking on the net this is a common problem that people are suffering quite oftem

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Adobe Community Professional ,
Nov 19, 2018 Nov 19, 2018

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Either you call Adobe or you chat with Adobe. There are no other options.

Contact Customer Care

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
May 08, 2022 May 08, 2022

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I had the same problem. Just figured out my credit limit was lower than the Creative Cloud price lol

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