Incorrectly Flagged as Logged In To Too Many Devices

[ghuff]

Creative Cloud has gotten the idea that I am logged into too many devices, and it only ever shows me the two devices I am logged into (my MacBook Pro and my iMac even when I'm not using my Macbook, sometimes evne when it is just down entirely). This has gotten to the point where I have to reset my password every couple of months because CC is insisting my account is being shared and this is very annoying to have to go through when I have deadlines.

[kglad]

check your account, https://account.adobe.com and sign out from all devices

then enable 2fa, https://helpx.adobe.com/manage-account/using/secure-your-adobe-account.html

then sign into your computer(s) as needed.

[ghuff]

I do not have 2FA enabled currently, but I don't see how that would fix my problem when I have never seen a device signed in that I did not expect when it gives me the list.

I thought I was pretty clear that Creative Cloud was only ever showing me the two devices I was logged in on, and also I signed out of everything when I changed my password, only for CC to flag me a month or two later for the same thing.

[kglad]

if "Creative Cloud was only ever showing me the two devices I was logged in on, means your adobe account (https://account.adobe.com) only shows your two computers, tthen there's probably a problem on adobe's end and there's not much you can do but hope they fix it.

otherwise, explain what that quote means.

[ghuff]

It means this, which is what I see when I go there right after having the notice pop up. All I have running is Premiere on my iMac.

[kglad]

what's running is irrelevant.  but your account showing two devices is relevant, IF that's what your account shows when seeing a too many activated devices warning.

[ghuff]

"what's running is irrelevant"

Because you programmed this service and you know what is and is not relevant in your algorithim?

"IF that's what your account shows when seeing a too many activated devices warning."

I did not fake a screenshot to show something that is not the case. What good would that do me exactly if I did?

[kglad]

i didn't program any adobe service. and i have no idea why you mention a faked screenshot.  

[ghuff]

Oh, so even though in your response to me you wrote, "what's running is irrelevant", you, in fact, don't know if perhaps the apps I have open on which devices may, indeed, be relevant? 

And I guess when you wrote "IF" like that, in big letters, followed by "that's what your account shows when seeing a too many activated devices warning", that, in reality, you don't believe there is a possibly that it might not be what my account shows when seeing "a too many" activated devices warning?

[kglad]

you misunderstood.  the issue is timing.

warning message about excess devices, then screenshot showing 2devices without any other relevant activity -> problem on adobe's end.

[ghuff]

Can you explain specifically how the issue is timing in regards to the screenshots that I showed?

[kglad]

again, warning message about excess devices, then screenshot showing 2devices without any other relevant activity -> problem on adobe's end.

eg, if warning message while attempting to sign in with neither device shown, problem on your end.

[ghuff]

That was all in my original post. It's probably a good idea to know the full context of what is going on before offering your opinion, which is apparently causing confusion.

[ExUSA]

Have you contacted Adobe Support?

[ghuff]

Yes I did, they told me to enable 2FA, which I have, and just got the message again.

[Sam26565654u0mq]

For what it's worth: I posted about the exact same topic and got a similar response pointing the finger at something I must be doing. ( even though I have changed my password, set up 2FA, and have not shared my account info )

https://community.adobe.com/t5/creative-cloud-desktop-discussions/two-computers-but-can-only-be-used...

I have tried quite a few different things and ended up with the same result.

The VPN question on my thread seemed to point to a plausible error. Not running my VPN at all still yielded the same issue.

Running a static location in windows services still yielded the same issue.

Creating a batch script that force quit all adobe .exe and processes ( there are so many of them ) and running it on each computer when I wanted to change machines still yielded the same issue.

An interesting thing of note, is that web-based logins ( like firefly ) will yield a different "Location"

At this point, I have given up. I know I haven't shared my password, changed my password, run 2FA, exited all adobe programs between sessions...and I'm still running into issues.

I'm breathing a somewhat sigh of relief though seeing that other people are having the same issue. Hopefully with enough squeeky wheels they will look into it.