InDesign CC won't open - stuck on 'please wait a moment' in Adobe Application Manager.

New Here ,
Jan 06, 2016 Jan 06, 2016

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I updated InDesign CC to 2015 edition and now when I click on open, it takes me to Adobe Application Manager but then just sits on 'please wait a moment' with a spinning wheel. I have left it for several hours with no change. I have tried shutting down and relaunching both Adobe CC and InDesign and the same thing happens. I have logged out and back in again and the same thing happens. I am running OSX Yosemite.

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correct answers 1 Correct answer

New Here , May 18, 2016 May 18, 2016
I've had this all day.I found a workaround....while it's spinning, click to close it (you'll see very faintly, a login screen under the white window).When it asks 'Yes or No' click no... and rather than it return to its hanging state, the hidden window comes to the front - now login, and all seems to proceed.Hmm... ok - so it let me login, now all has gone .... oh, here we go.I'M IN!

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Adobe Community Professional ,
Jan 07, 2016 Jan 07, 2016

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Moving to Creative Cloud Downloading and Installing forum

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Adobe Community Professional ,
Jan 07, 2016 Jan 07, 2016

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If possible , please post screenshot .

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New Here ,
Mar 02, 2016 Mar 02, 2016

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I'm having the same issue. 

Screen Shot 2016-03-02 at 10.00.07 PM.png

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Adobe Employee ,
Mar 03, 2016 Mar 03, 2016

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Tessidactyl1 I am sorry that you are unable to open InDesign CC 2015.  Do you receive any specific error messages?  What version of Mac OS are you using?  Have you ever launched InDesign CC 2015 successfully?

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New Here ,
May 18, 2016 May 18, 2016

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I've had this all day.

I found a workaround....

while it's spinning, click to close it (you'll see very faintly, a login screen under the white window).

When it asks 'Yes or No' click no... and rather than it return to its hanging state, the hidden window comes to the front - now login, and all seems to proceed.

Hmm... ok - so it let me login, now all has gone .... oh, here we go.

I'M IN!

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New Here ,
Feb 02, 2018 Feb 02, 2018

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This worked perfectly! Thanks

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New Here ,
Oct 08, 2021 Oct 08, 2021

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Thank you so much my good sir 

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Contributor ,
Dec 07, 2016 Dec 07, 2016

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If you have problem with endless "Sign in" loop or "Validating software license" loop or if the message "Please wait for a moment" doesn't disappear after 10 minutes check following steps.

On Windows delete or rename following folders

C:\Users\[your user name]\AppData\Local\Adobe\OOBE

C:\Program Files (x86)\Common Files\Adobe\SLCache

C:\ProgramData\Adobe\SLStore

Then right-click the shortcut of CC application (e.g. Photoshop or InDesign), choose "Run as administrator" (or "More" > "Run as administrator"), enter your Adobe ID and password and clicks Sign in.

On Mac delete or rename following folders

~/Library/Application Support/Adobe/OOBE   (in user Library folder)

/Library/Application Support/Adobe/SLCache  (in main Library folder)

/Library/Application Support/Adobe/SLStore

Then launch any CC application and Sign in.

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