I suscribed to the Creative Cloud All Apps 100GB plan.
My OS version is 10.14.16, but I can't update it because there's not enough space on my drive.
The problem is that most creative cloud apps including Indesign and Illustrator are "not compatible" with my system and I can't find older versions to download.
How can I do ?
Thank you !
You can find download links to older versions here https://prodesigntools.com/
You mention not enough space on your drive, you really need to free up space your system drive as this could cause you issues installing and running Adobe apps
Hi Thank you for your answer!
I can't find direct links on prodesigntools though, only that page https://prodesigntools.com/creative-cloud-2021-direct-download-links.html explaining how to contact Adobe via the live chat, but it's a bot that won't answer me correctly.
About storage, unfortunately I have a macbook air with 120go internal storage and can't possibly free up more space, almost everything is stored on clouds and only apps use that space.
You must have a lot of apps that takes up so much space, I not a MAC user but 120GB although not ideal shouldn't be full with applications alone.
Maybe you need to take a look here
Internal storage is cheap, you should be able to install a larger capacity drive into your system and then update the MAC OS
Thank you so much it worked well and I'm gonna look into buying internal storage!
You're welcome, glad I could help 😉
uninstall everything cc then update your os.
uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
update your os
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials