Indesign, Photoshop, Illustrator, Acrobat DC ALL Crashing Upon Start After Updating Mac to Big Sur

New Here ,
Aug 07, 2021 Aug 07, 2021

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Hi all, we just updated our Macbook Pro 2018 to Big Sur 11.5.1 and have not been able to open any files or even start new in InDesign, Photoshop, Illustrator, or Acrobat DC without crashing. Upon starting to edit the file, the spinning wheel comes and I have to force quit. I have uninstalled and reinstalled, updated, and of course restarted the laptop multiple times. I have closed the "Adobe CR Daemon" in activity monitor as well, if that helps...

 

It does look like InDesign is now up to 16.4(?) even though Cloud is telling me I am currently up to date with 16.3.2 and all other programs are up to date as well. I'm not sure how long it takes for the updates to be available to us.

 

Any help is appreciated... This is all after being without internet for half a week and thinking my wireless card was out of commission, and then updating to Big Sur, having my internet back and now all my design programs don't work! 😞

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Creative Cloud , Installation

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Adobe Community Professional ,
Aug 08, 2021 Aug 08, 2021

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first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

 

if that fails, reset the preferences of a crashing app.  eg, for ps https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

 

if that succeeds, reset the preferences of the other adobe programs and do not continue with the steps below.  (if you need help resetting those other preferences, repost.)


if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall/reinstall per the above link

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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