InDesign Server CC-2021 (16.2.1): CustomAction CADeploy returned actual error code 1603

[Guillaume Besnier - 2017]

Hello,

Windows Server 2016 Standard 1607 English, no other A/V than Windows Defender.

All previous versions of InDesign Server being uninstalled and OS rebooted,

All available Windows Updates being installed - none pending,

Trying to install InDesign Server CC-2021 with provided "Adobe InDesign Server Limited 16.2.1.msi",

Only 14 seconds after the installation started, we repeatedly get the following message:

[...]

MSI (s) (38:60) [17:04:30:961]: The call to SRSetRestorePoint API failed. Returned status: 0. GetLastError() returned: 127

[...]

MSI (s) (38!50) [17:04:44:003]: Closing MSIHANDLE (6671) of type 790541 for thread 5456
CustomAction CADeploy returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

[...]

Then, the installer rolls back, and AIS is eventually not installed.

Full MSI log file was attached to this message.

Did somebody here already experience this behavior?

Could you advise?

Thanks!

[kglad]

there's a policy restriction on your computer disallowing setting a restore point.  google how to fix that (if you're the system admin).

[Guillaume Besnier - 2017 · Accepted solution]

We are not the system admin; the person who is in charge, did not find the real reason of the trouble.

As it is not directly possible to run a MSI installer with Elevated roles, the only solution we found (via Google, indeed) was to open a CMD box with Elevated roles (AKA "Command Prompt (Admin)", then to manually run the MSI installer from there.

The AIS CC-2021 installation completed successfully.

Thanks!

[kglad]

you're welcome