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Indesign won't install

New Here ,
Mar 06, 2023 Mar 06, 2023

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I am subscribed to the full Creative Cloud. Just upgraded to a new Mac Studio. Some apps install: Creative Cloud and Illustator. Some such as Indesign and Photoshop still show up as "Try" How can I fix this, I paid for all of them?

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Community Expert ,
Mar 06, 2023 Mar 06, 2023

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I'd suggest getting help in the Download and Install forum:

 

Download & Install

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Community Expert ,
Mar 06, 2023 Mar 06, 2023

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Hi @cambot50,

This is strange that the problem occurs with only some apps. Did you verify what you are subscribed to, check using the following link

https://account.adobe.com/plans/

You can try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

P.S.:- I have moved the discussion to Download & Install forum

-Manan

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Community Expert ,
Mar 07, 2023 Mar 07, 2023

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follow @Manan Joshi 2nd link.  only if that fails, proceed to:

 

https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location

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