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initial login

kb03
New Here ,
Jan 11, 2020 Jan 11, 2020

I can't even start creative cloud because it keeps rejecting my password. I've reset it twice, double checking for accuracy each time. grrr

 

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correct answers 1 Correct answer

Nancy OShea Community Expert
Community Expert , Jan 11, 2020 Jan 11, 2020

Can you log-in to your Adobe account from your browser?

https://account.adobe.com/plans

 

If you can, then run the Adobe Cleaner Tool to wipe old files off your system.  And then re-install CC desktop app.  See links below.

 

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Nancy OShea Community Expert
Community Expert ,
Jan 11, 2020 Jan 11, 2020
LATEST

Can you log-in to your Adobe account from your browser?

https://account.adobe.com/plans

 

If you can, then run the Adobe Cleaner Tool to wipe old files off your system.  And then re-install CC desktop app.  See links below.

 

Nancy O'Shea— Product User, Community Expert & Moderator
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Resources
Creative Cloud Desktop application
What is Creative Cloud?
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Download Adobe Creative Cloud apps
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Enable/Disable auto-update CC apps
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Uninstall Creative Cloud app
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Manage Your Plan
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Common Questions / FAQ
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Troubleshooting
Getting error while downloading/installing/updating?
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CC still shows trial after purchase?
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Unable to reach Adobe Servers?
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Difficulties signing in
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Install appears stuck or frozen?
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Creative Cloud sync related questions
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Creative Cloud Resources
Creative Cloud System Requirements
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Creative Cloud User Guide
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Adobe Help Center
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Creative Cloud Web
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Services Status Page
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Collaboration through CC apps
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