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instalation creative cloud problem help!

New Here ,
Jun 28, 2024 Jun 28, 2024

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It seems that I'm having an issue with the installation of Adobe Creative Cloud because the installer is not being recognized correctly.

I formatted the computer from scratch, and now it doesn't let me install anything from Adobe because the PC doesn't recognize the installers. Even when trying to install Adobe PDF separately, it says that my PC can't download the file due to incompatibility or something like that.

 

In the image you can see how the installer looks like.

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Creative Cloud , Installation

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Community Expert ,
Jun 28, 2024 Jun 28, 2024

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update your os

 

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs. 

 

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

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New Here ,
Jun 30, 2024 Jun 30, 2024

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i have windows 10, but the installer adobe downloads on my computer is the macos version. why

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Community Expert ,
Jul 01, 2024 Jul 01, 2024

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If the automatic download is not working, direct downloads of the latest CC app can be found here: https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

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Community Expert ,
Jul 01, 2024 Jul 01, 2024

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again, use links at the page bottom allow you to select the installer suitable for your os, https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

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