Install CC on new hard drive

[relhaab]

I had to replace my hard drive and now Adobe will not allow me to install CC on the replacement drive. Same computer - new drive. Both "install on new computer" and "install on other computers" will not work. Adobe only offers me the option of trying CC not downloading. I am unable to see how many computers Adobe thinks I have CC on.

How do I install CC on this new drive?

[John T Smith]

Remove Cloud license https://community.adobe.com/t5/Get-Started/Remove-licence-for-creative-cloud/td-p/6004510
-also read http://helpx.adobe.com/x-productkb/policy-pricing/error-maxium-acitvation-exceeded.html
Sign OUT of your Cloud account on computer A or B to be able to use on computer C
-via https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

[Test Screen Name]

Are you able to sign on successfully to the CC app? 

[relhaab · Accepted solution]

I found the problem. I have two Adobe accounts - one old - that is not connected to CC. I signed in to this old account by mistake and it would not allow access to CC. I signed in to new account and downloaded CC without problems. Thanks for the help and sorry for the confusion!