Install of Creative Cloud app won't open on Mac Sierra

[debv95036961]

I would like to try the free trial of creative cloud so I can try out Illustrator.  I have downloaded the install, it appears to fun successfully (no errors are thrown) but when I go to open the Creative Cloud app through Finder -> Applications -> Adobe Creative Cloud -> Adobe Creative cloud, nothing opens.  Can someone help?

[kglad]

uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

[debv95036961]

Thanks for this quick help.  I ran through the steps and the install was successful, but when I try to open Adobe Creative Cloud it still won't open.  Are there some logs that we can review to determine why I cannot open creative cloud?

[kglad]

did you try to open using the icon on the menu bar?

[debv95036961]

It's very strange, but the icon doesn't show on the menu bar.  Thoughts?

[kglad · Accepted solution]

you can check the install logs, Troubleshoot Adobe Creative Cloud install issues with log files

or you can contact adobe support, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html