Install on new laptop.

[Madeline173008219pip]

Hi. I have a paid membership and have Photoshop on the laptop that no longer works. I want to install and update on my new laptop. The issue is I am being asked to BUY. I bought it years ago and have been paying ever since. I want it on my new laptop. Any solution is much appreciated.

Thank you 🙂

Madeline

[kglad]

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language.  eg, try international english

if that fails, change the install location

[Shivangi_Gupta]

Hi Madeline,

We appreciate you contacting our public forum. I checked your account details. I can not see any active or trial account associated with your email ID. Please make sure you're using the Adobe registered email address to post your questions on the community.

Thanks,

Shivangi

P.S. Do not share your email address or any other private/confidential info here. This is a public forum.