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Install on new laptop.

New Here ,
Jul 02, 2024 Jul 02, 2024

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Hi. I have a paid membership and have Photoshop on the laptop that no longer works. I want to install and update on my new laptop. The issue is I am being asked to BUY. I bought it years ago and have been paying ever since. I want it on my new laptop. Any solution is much appreciated.

 

Thank you 🙂

 

Madeline

 

 

TOPICS
Activation , Creative Cloud , Installation

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Community Expert ,
Jul 02, 2024 Jul 02, 2024

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start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location

 

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Adobe Employee ,
Jul 03, 2024 Jul 03, 2024

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Hi Madeline,

We appreciate you contacting our public forum. I checked your account details. I can not see any active or trial account associated with your email ID. Please make sure you're using the Adobe registered email address to post your questions on the community.

 

Thanks,

Shivangi

 

P.S. Do not share your email address or any other private/confidential info here. This is a public forum.

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