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Install problems on macOS [was: iOS] Catalina

New Here ,
Feb 29, 2020 Feb 29, 2020

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I had the adobe photo suite on my MAC, when I updated to Catolina Iit did not work. I have tried to uninstall it then re istall but it won't install I have redownloaded the Adobe creative suite but when I come to install it, it only goes to 5% then freezes there, I cant load lightroom or photoshop either. Anyone had the same problem, and have a solution many thanks in advance. 

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Creative Cloud , Installation

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correct answers 1 Correct answer

Community Expert , Feb 29, 2020 Feb 29, 2020

1. Catalina is not a mobile iOS.  It's a Mac OS.

 

2. Only the latest 2019 and 2020 versions of Creative Cloud apps will work with Catalina.

https://helpx.adobe.com/x-productkb/global/fix-macos-64-bit-compatibility-errors.html

 

3. For older software versions, revert back to your previous Mac OS.

https://support.apple.com/guide/mac-help/revert-to-a-previous-macos-version-mh15216/mac

 

4. troubleshooting Creative Cloud app installation

https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html

...

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Community Expert ,
Feb 29, 2020 Feb 29, 2020

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CS6 and earlier will not install on Catalina

 

https://macpaw.com/how-to/downgrade-from-catalina or
https://www.macworld.co.uk/how-to/mac-software/downgrade-macos-3581872/

 

If the above doesn't work for you, you need a Cloud subscription with new programs

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Community Expert ,
Feb 29, 2020 Feb 29, 2020

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1. Catalina is not a mobile iOS.  It's a Mac OS.

 

2. Only the latest 2019 and 2020 versions of Creative Cloud apps will work with Catalina.

https://helpx.adobe.com/x-productkb/global/fix-macos-64-bit-compatibility-errors.html

 

3. For older software versions, revert back to your previous Mac OS.

https://support.apple.com/guide/mac-help/revert-to-a-previous-macos-version-mh15216/mac

 

4. troubleshooting Creative Cloud app installation

https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html

https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html

 

Nancy O'Shea— Product User, Community Expert & Moderator

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New Here ,
Mar 01, 2020 Mar 01, 2020

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Thank you Nancy for your kind help, I am sorted now with all the adobe subscription working as it should.

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Community Expert ,
Mar 01, 2020 Mar 01, 2020

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Glad to hear it and thanks for the feedback.

 

Nancy O'Shea— Product User, Community Expert & Moderator

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