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INSTALLATION D'INDESIGN IMPOSSIBLE

New Here ,
Dec 09, 2023 Dec 09, 2023

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Daily34092112923k_0-1702159076959.pngDaily34092112923k_1-1702159224411.png

Bonjour,

 

J'ai payé un abonnement mensuel d'indesign depuis le 02 décembre 2023, et l' installation du logiciel sur mon ordinateur est toujours impossible....il m'a été présenté qu'indesign apparaît dans ma formule, mais une fois sur le creativecloud le logiciel n'apparaît pas dans les logiciels de ma formule. 

De plus, j'arrive à télécharger le "dossier d'installation" depuis le mail que adobe m'avait envoyé, mais impossible d'installer le logiciel en lui-même...J'ai tenté vraiment plusieurs moyens....que faire ?

Merci d'avance.

 

PS : Lorsque je clique sur "commencer" dans le creativecloud, cela ne me mène pas vers indesign, mais vers des images adobe lightroom etc...je ne comprends pas. 

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Community Expert ,
Dec 09, 2023 Dec 09, 2023

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I recommend you get help from the forum for downloading and installing:

 

https://community.adobe.com/t5/download-install/ct-p/ct-download-and-install?page=1&sort=latest_repl...

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New Here ,
Dec 19, 2023 Dec 19, 2023

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Merci pour votre aide!

J'ai pu réussir la démarche avec l'aide d'un conseiller AdobeFrance. 

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Community Expert ,
Dec 09, 2023 Dec 09, 2023

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You can also try to download it from the Creative Cloud website.

_______
Senior graphic designer | United Nations Population Fund

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New Here ,
Dec 19, 2023 Dec 19, 2023

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Merci pour votre aide!

J'ai pu réussir la démarche avec l'aide d'un conseiller AdobeFrance.

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Community Expert ,
Dec 10, 2023 Dec 10, 2023

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How old is your computer? If you are using an old Mac or old PC then the newest versions (which is all that Adobe offers in the desktop app) may not be available to you. Check here https://helpx.adobe.com/creative-cloud/system-requirements.html to see if your system is compatible.

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Community Expert ,
Dec 10, 2023 Dec 10, 2023

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Que se passe-t-il si tu cliques sur le bouton « accéder à vos applications et services » ?

Au temps pour moi, je n'avais pas vu la deuxiième capture d'écran. 

 

De plus, j'arrive à télécharger le "dossier d'installation" depuis le mail que adobe m'avait envoyé, mais impossible d'installer le logiciel en lui-même

Je ne savais pas qu'Adobe envoyait des liens… En principe, l'installation se fait via l'application Creative Cloud.

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Community Expert ,
Dec 10, 2023 Dec 10, 2023

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Try logging out and then back in to the Creative Cloud app. This might help. I am also moving this to the Download and Install forum

-Manan

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Adobe Employee ,
Dec 21, 2023 Dec 21, 2023

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Hi @DailyB,

I second with the suggestions given by @Bill Silbert and @Manan Joshi.

Please make sure your system meets the requirements for running Adobe Indesign and test the issue after signing out and signing back in to the Creative Cloud desktop application.

Let us know the outcome. 

Regards,

Shivangi 

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