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Installation de Creative Cloud qui ne veut pas se faire...

New Here ,
Feb 06, 2019 Feb 06, 2019

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Hier l'appli Creative Cloud fait émerger une fenêtre pour dire que l'appli doit être réparée... Un téléchargement se met en place en cliquant sur réparer et l'installation met des plombes à se faire pour au final se bloquer...???

Du coup j'ai qq applis CC qui sont aussi en blocage, dont Adobe Acrobat... Et comme j'utilise Adobe Premiere Pro pour du montage, j'ai l'impression que l'utilisation des applis CC est ralentie tant que l'appli CC n'est pas installée...

Quelqu'un a t'il connu ce genre de problèmes? Et quelle solution pour résoudre ce bordel...?

Merci

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Creative Cloud

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Community Expert ,
Feb 06, 2019 Feb 06, 2019

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New Here ,
Mar 11, 2020 Mar 11, 2020

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Restart the system and try the installation again. The version of the Adobe Creative Cloud desktop app installed on your system is not compatible with the installer. Download the latest version of the Adobe Creative Cloud desktop app and try again

 

 

For install 

  1. to the Creative Cloud website.
  2. Click Download next to the Creative Cloud desktop app. Your app begins to download. ...
  3. Double-click the downloaded file to launch the installer. ...
  4. Once the installer window opens, sign in to your Adobe account.

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Community Expert ,
Oct 22, 2022 Oct 22, 2022

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check @Axel Matt;s link.  if that fails, skip the other two recommendations and start here:

 

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

repair all ms visual c++ versions that can be repaired.

update your ms visual c++, if it can be updated

restart your computer (don't skip this)

reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

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