Installation error for downloading Illustrator CC (Error code: 146 and 7 (After 2 days) )

[Solus_garder]

So, I had Illustrator and there was some problems starting it up so I decided to uninstall it and I had some more problems uninstalling it too. After a day, the uninstallation worked and started downloading Illustrator. When I was downloading it, after 42% it started to become a little bit faster in downloading until like 60% or 70% then it said that the installation failed and I retried it and it failed again and I clicked at the "More information" link below the installation area and the error code 146 was shown. After 2 days, I tried to download it again and the error code 7 was shown. Can anyone please help me fix this issue? Thank you!

[John T Smith]

I don't have a link for code 146

Code 7 https://helpx.adobe.com/lightroom/kb/exit-code-7-displays-installing.html

or

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Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

[Solus_garder]

Thanks for helping! I'll try solving the issue.

[Solus_garder]

Oh wait, Its still error code 146. Jesus.

[Solus_garder]

Unable to move file during install/uninstall

Fatal for install Ignorable for uninstall

FILE_MOVE_FAILURE = 146

Unable to move the file. Rename the file and then try again.

That's the problem right now.

[abhishekp1996]

I am having the same Issue.

I have tried almost 7-8 times but no luck. CC cleaner didn't worked out for me

Please Help Anybody!

I really want to try Illustrator.

[Jeff A Wright · Accepted solution]

Abhishekp1996 what specific error are you receiving?  If it is a failure to move a file then you will need to correct the file permissions for the associated folder/file.

[cupckess35447308]

Jeff A Wright,

how do I do that????   I have the EXACT same probem as these people, I have tried everything!

[Dotoki2]

Jeff, when the error is e.g.

Unable to move file at "/.adobeTemp/7A453693-714D-402E-8A80-EEAEF1E4BCAB/AdobeIllustrator19-Core/StagingArea/App lication/Adobe Illustrator.app/Contents/Frameworks/amtlib.framework/Resources" to "/Applications/Adobe Illustrator CC 2015/Adobe Illustrator.app/Contents/Frameworks/amtlib.framework/Resources". Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.

for which folder should I check and change permissions? For

1) Resources under temp  or

2) Resources under Applications or

3) any parent folder under temp or Applications?

[Jeff A Wright]

Cupckess35447308 and Dominik Kietla for details on how to resolve Error Code 146 see Resolve Error Code 146 encountered while installing Creative Cloud desktop apps... .  You are welcome to update this discussion if you have any questions regarding the steps listed in the document.