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Installation error

lynseyrr17
New Here ,
Sep 22, 2019 Sep 22, 2019

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  1. Hi so I just started the installation process for Creative Cloud on my new MacBook Pro. And it’s been more than an hour and it still says “installing 0%” and that the installation is in progress but I see the progress. I already paid and went through al the steps and now I’m concerned it’s not going to work when I really don’t want to pay it all again. Please help. 

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Peru Bob Community Expert
Community Expert ,
Sep 22, 2019 Sep 22, 2019

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Does your computer meet the minimum requirements?

https://helpx.adobe.com/creative-cloud/system-requirements.html

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