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Hi !I have a real business issue on the DC installation. All files are deleted from my computer and creative cloud don't want to reinstal it. I don't know how i can do it... 😕
Sry for my bad English 😉
I would suggest a complete and clean reinstallation.
Please follow the steps below:
Hi Axel,My issue is resolve, I install a tool called : Windows CleanUp Utility and I remove Adobe DC on it.
Really thanks for the help my friend 😉
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
If this doesn't help, please give us more informations including the following :
Adobe product and version number
Operating system and version number
The full text of any error message (s)
What you were doing when the problem occurred
Screenshots of the problem and/or error messages
Hi thanks for the help but it doesn't work, nice try 😜
I have only Adobe Acrobat Pro DC, v21.0, on a Windows 10 v1909 (Enterprise) because of my organisation.
I have no error just :
I try to unistall (= "Désinstaller" in French) :
The status change = "waiting" (= "En attente") :
One more change for uninstalling (= "Désinstallation") :
And go back to initial status but i can't reinstall the app :
Do you have also deinstall the Creative Desktop client and run the CC Cleaner Tool?
Try to create a new admin account in Windows an try the installation under this account. Possible your profile has a fault.