Installation error

Community Beginner ,
Aug 03, 2021 Aug 03, 2021

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Hi !
I have a real business issue on the DC installation. All files are deleted from my computer and creative cloud don't want to reinstal it. I don't know how i can do it... 😕

Sry for my bad English 😉

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Creative Cloud , Installation

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correct answers 2 Correct answers

Adobe Community Professional , Aug 04, 2021 Aug 04, 2021
I would suggest a complete and clean reinstallation.  Please follow the steps below:  backup all personal data, like templates, presets etc. uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html restart your computer (don't ...

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Community Beginner , Aug 10, 2021 Aug 10, 2021
Hi Axel, My issue is resolve, I install a tool called : Windows CleanUp Utility and I remove Adobe DC on it. Really thanks for the help my friend Cheers.

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Adobe Community Professional ,
Aug 04, 2021 Aug 04, 2021

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I would suggest a complete and clean reinstallation. 

Please follow the steps below: 

 

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html) 

 

If this doesn't help, please give us more informations including the following : 

Adobe product and version number 

Operating system and version number 

The full text of any error message (s) 

What you were doing when the problem occurred 

Screenshots of the problem and/or error messages 

 

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Community Beginner ,
Aug 10, 2021 Aug 10, 2021

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Hi thanks for the help but it doesn't work, nice try 😜

 

I have only Adobe Acrobat Pro DC, v21.0, on a Windows 10 v1909 (Enterprise) because of my organisation.

 

I have no error just :

remil73051343_0-1628590358620.png

I try to unistall (= "Désinstaller" in French) :

remil73051343_1-1628590395164.png

The status change = "waiting" (= "En attente") :

remil73051343_2-1628590432629.png

One more change for uninstalling (= "Désinstallation") :

remil73051343_3-1628590470916.png

And go back to initial status but i can't reinstall the app :

remil73051343_4-1628590505534.png

 

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Adobe Community Professional ,
Aug 10, 2021 Aug 10, 2021

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Do you have also deinstall the Creative Desktop client and run the CC Cleaner Tool?

 

Try to create a new admin account in Windows an try the installation under this account. Possible your profile has a fault.

https://helpx.adobe.com/x-productkb/global/create-local-administrator-account-windows.html

 

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Community Beginner ,
Aug 10, 2021 Aug 10, 2021

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Hi Axel,
My issue is resolve, I install a tool called : Windows CleanUp Utility and I remove Adobe DC on it. 

Really thanks for the help my friend 😉

Cheers.

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