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Installation failed again!

New Here ,
May 11, 2012 May 11, 2012

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I downloaded an application ready to install, but it asked me to first close an Adobe Faliure application!! I couldn't find this so I had to quit the whole thing, lost my download and now, after restarting the computer, the Application Manager is looking for updates since 5 minutes!

Why can't I at least keep the downloads I have done already?! It took more than 5h to download. And next download which started was also cancelled! Very frustrating!!

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Adobe Employee ,
May 11, 2012 May 11, 2012

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Adobe Employee ,
May 11, 2012 May 11, 2012

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You might get the application already downloaded under the Temp folder though.

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New Here ,
May 11, 2012 May 11, 2012

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Can you give me the path to the Temp folder?

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Adobe Employee ,
May 11, 2012 May 11, 2012

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No, there is no specific path. So, what you can try is to download that from adobe.com and take it to another machine.

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May 11, 2012 May 11, 2012

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When you cancel a download, it deletes the downloaded file. And so, it shows a confirmation dialogue before cancelling.

you will have to download the application again which were not installed.

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New Here ,
May 11, 2012 May 11, 2012

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I am frustrated with the download process: No info about download size/time, no saving of partial downloads, not even saving of already downloaded applications which couldn't be installed!

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Adobe Employee ,
May 18, 2012 May 18, 2012

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I'm moving this thread over to our download/installation forum.

For general Creative Cloud Membership questions, here is the FAQ link:

http://www.adobe.com/products/creativecloud/faq.html

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