Installation Failed, Contact Manufacturer

New Here ,
Aug 28, 2021 Aug 28, 2021

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I have a University provided shared device download for an Intel Mac (2018) running macOS 11.4.  Install gets to the end, but the deletes install and displays message 'The installation failed. The installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance' but does not provide an error code

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Creative Cloud , Installation

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Adobe Community Professional ,
Aug 28, 2021 Aug 28, 2021

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>University provided shared device download

 

I think you need to contact someone at your school

or

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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LEGEND ,
Aug 29, 2021 Aug 29, 2021

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Yes, certainly contact the university. This is a custom installer they have made, and they are responsible for.

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Adobe Community Professional ,
Aug 29, 2021 Aug 29, 2021

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You need to know that support will be provided for your type of installation by yor University. If your university needs support (to solve your problem) they will contact Adobe. That's how the system works for Enterprise licences as your university has. 

ABAMBO | Hard- and Software Engineer | Photographer

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