I have a University provided shared device download for an Intel Mac (2018) running macOS 11.4. Install gets to the end, but the deletes install and displays message 'The installation failed. The installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance' but does not provide an error code
I think you need to contact someone at your school
Be sure to remain signed in with your Adobe ID before accessing the link Do be aware that Adobe's staffing is impacted by the virus, so wait times are long -make sure that your browser does NOT block ads, scripts, or pop-ups -you must also allow 'cookies' in your web browser for the link to work This link will go directly to the chat option Type "Agent" in the chat box to bypass the chatbot and be connected to a person -Meaning type in the word Agent without the quote " " marks https://helpx.adobe.com/contact.html?rghtup=autoOpen - or https://helpx.adobe.com/contact/phone.html . Also: beware of answering anyone who sends you a private message -click for more information about scammers https://tinyurl.com/10791730
You need to know that support will be provided for your type of installation by yor University. If your university needs support (to solve your problem) they will contact Adobe. That's how the system works for Enterprise licences as your university has.
ABAMBO | Hard- and Software Engineer | Photographer