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[Installation help] Error Code 21, but system requirements are met.

New Here ,
Dec 07, 2021 Dec 07, 2021

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Goood day,

I recently bought a photoshop licence and had troubles installing creative cloud.

I am running on windows 7 with all updates till 2020 (end of support quality update)

My firewall is managed by ESET and is set on interactive mode (All connections in and outgoing are manually allowed and denied by me)

Proxy detected: WPAD
GetIEProxyInfo - Failed to get proxy for the url, error:12180
No default proxy present on the user machine

I wasn't able to find any more useful information in the ACC and WAM

I reinabled my Internet Explorer 11 again with a restart
I also have the latest version of Firefox installed, Opera GX and Brave.

Let me know if giving you some logs will help, I am well versed in computers.

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Creative Cloud , Installation

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LEGEND ,
Dec 07, 2021 Dec 07, 2021

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Is this

- a subscription to Creative Cloud or single app

- a purchase of Photoshop Elements

- a very old Photoshop

- a new Photoshop 2022, sold with forever license?

 

Where did you check the system requirements? Please give the exact URL you are checking, because I do not see Windows 7 listed when I look.

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Community Expert ,
Dec 07, 2021 Dec 07, 2021

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