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Installation Lightroom on desktop

Community Beginner ,
Feb 13, 2023 Feb 13, 2023

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I can install Lightroom on my mobile, but not on my desktop.

In the creative cloud desktop app it's not with the available apps.

I'm trying for 2 days all possible scenario's but no luck...

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correct answers 1 Correct answer

Community Expert , Feb 13, 2023 Feb 13, 2023

if you contacted your admin and they contacted adobe help and advised "fixing" your cc desktop app:




after a reset fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc ap

...

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Community Expert ,
Feb 13, 2023 Feb 13, 2023

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You need the appropriate subscription like the Photographer's Plan. In this plan includes Lightroom CC and Lightroom Classic. This applications can be installed on a Windows or MAC computer.

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.4 - Photoshop 25.9.1 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

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Community Beginner ,
Feb 13, 2023 Feb 13, 2023

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Someone else already checked the details of my system Windows 11 and that shoud be ok.

Editie Windows 11 Education
Versie 22H2
Installatiedatum ‎19/‎01/‎2023
Build van besturingssysteem 22621.1105
Ervaring Windows Feature Experience Pack 1000.22638.1000.0

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Community Expert ,
Feb 13, 2023 Feb 13, 2023

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do you have an adobe (not mobile) subscription?  check your account if you're not sure, https://account.adobe.com

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Community Beginner ,
Feb 13, 2023 Feb 13, 2023

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I have the right subscription. It's a school/business account with more dan 60 apps. In my account Adobe Lightroom is mentioned as possible.

In the online version, I can click on download, but in my desktop app of creative cloud, the button of Lightroom is not available. (only for mobile and web, but I need desktop for full possibilities)

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Community Expert ,
Feb 13, 2023 Feb 13, 2023

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reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

 

but if that fails and if your account is managed by your school, contact the plan administrator.

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Community Beginner ,
Feb 13, 2023 Feb 13, 2023

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ok. thanks.

No result onfortunately.

My compagny can not do more, because when you check creative cloud online, the app is available as it should be. I can download Lightroom on my mobile phone, but for desktop it goes wrong and I guess it has something to do with the creative cloud desktop app.

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Community Expert ,
Feb 13, 2023 Feb 13, 2023

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if you contacted your admin and they contacted adobe help and advised "fixing" your cc desktop app:




after a reset fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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Community Beginner ,
Feb 13, 2023 Feb 13, 2023

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I did the cleaner, then installed lightroom with first the installation of creative cloud: 

Roosje28371983mixo_0-1676301461391.png

It says that Lightroom will be installed after installation of creative cloud desktop app, but nothing changed:

If I click download Lightroom online, I get:

 

Roosje28371983mixo_1-1676301532469.png

 

 

But in my cc desktop app nothing is changing.

 

I'm trying for 3 days now and desperate because I need the application quite urgent

 

 

 

 

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Community Expert ,
Feb 13, 2023 Feb 13, 2023

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for others, following some of the steps is not the same as following all of the steps.

 

for @Roosje28371983mixo 

 

contact adobe support so they can do this for you.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Expert ,
Feb 13, 2023 Feb 13, 2023

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Do you are logged in into your system as an Administrator or an uswer with Admin rights?

If no, logged in as such a user and try again. To install programs you need Admin rights.

 

If this doesn't help try to create a new user account with Admin rights, login with this account and try the installation again. It can be possible that your user profile has a fault.

Create a local user or administrator account in Windows - Microsoft Support

 

If this also doesn't help the contact the Adobe support as @kglad wrote.

 

 

 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.4 - Photoshop 25.9.1 - Nik Collection 7 - PureRAW 4 - Topaz PhotoAI 3

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New Here ,
Feb 22, 2023 Feb 22, 2023

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do you have an adobe (not mobile) subscription?  check your account if you're not sure,

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Community Expert ,
Feb 23, 2023 Feb 23, 2023

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LATEST

@hanzla28548676efef 

 

the op's issue is resolved.  

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Community Beginner ,
Feb 13, 2023 Feb 13, 2023

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I did the cleaner once more and then used the alternative download links and it's ok now! Thanks for all your comments and support. 

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Community Expert ,
Feb 13, 2023 Feb 13, 2023

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you're welcome.

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