I can install Lightroom on my mobile, but not on my desktop.
In the creative cloud desktop app it's not with the available apps.
I'm trying for 2 days all possible scenario's but no luck...
You need the appropriate subscription like the Photographer's Plan. In this plan includes Lightroom CC and Lightroom Classic. This applications can be installed on a Windows or MAC computer.
Someone else already checked the details of my system Windows 11 and that shoud be ok.
Editie Windows 11 Education
Build van besturingssysteem 22621.1105
Ervaring Windows Feature Experience Pack 1000.22638.1000.0
I have the right subscription. It's a school/business account with more dan 60 apps. In my account Adobe Lightroom is mentioned as possible.
In the online version, I can click on download, but in my desktop app of creative cloud, the button of Lightroom is not available. (only for mobile and web, but I need desktop for full possibilities)
reset the cc desktop app by making sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R
but if that fails and if your account is managed by your school, contact the plan administrator.
No result onfortunately.
My compagny can not do more, because when you check creative cloud online, the app is available as it should be. I can download Lightroom on my mobile phone, but for desktop it goes wrong and I guess it has something to do with the creative cloud desktop app.
if you contacted your admin and they contacted adobe help and advised "fixing" your cc desktop app:
after a reset fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html
if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*
if that fails, do a clean cc install carefully following each applicable step:
uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)
if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)
restart your computer (don't skip this)
reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials
NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.
I did the cleaner, then installed lightroom with first the installation of creative cloud:
It says that Lightroom will be installed after installation of creative cloud desktop app, but nothing changed:
If I click download Lightroom online, I get:
But in my cc desktop app nothing is changing.
I'm trying for 3 days now and desperate because I need the application quite urgent
for others, following some of the steps is not the same as following all of the steps.
contact adobe support so they can do this for you. there are 3 ways to contact adobe; chat, phone and twitter:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...
Do you are logged in into your system as an Administrator or an uswer with Admin rights?
If no, logged in as such a user and try again. To install programs you need Admin rights.
If this doesn't help try to create a new user account with Admin rights, login with this account and try the installation again. It can be possible that your user profile has a fault.
If this also doesn't help the contact the Adobe support as @kglad wrote.
I did the cleaner once more and then used the alternative download links and it's ok now! Thanks for all your comments and support.