Installation problems

[Anne Jelle]

CC will again not install. Installation stops at 90%

[kglad]

 do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

<moved from cc desktop bugs>

[Peru Bob]

Is there enough free hard drive space?

[Anne Jelle]

Yes. Thanks for your help.

Fideli sono i cane.

[kglad]

@Anne Jelle 

is the problem solved?

[Anne Jelle]

Solved

[Peru Bob]

Please tell us what the solution was so that others might benefit from it.

[Anne Jelle · Accepted solution]

Hi,

Adobe took over my computer.



<info removed-kglad>

[kglad]

@Anne Jelle 

don't reply by remail, or remove your signature before sending.