cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Exit
search
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
0
Upvote

Installation stalled at 26%

Abeyta63
New Here ,
Jun 04, 2019 Jun 04, 2019

Copy link to clipboard

Copied

I'm having problems reinstalling the Creative Cloud app and applications. I had problems updating the applications so I followed the process and uninstalled all of my Adobe applications.   Now, I can't get anything to install after following the entire process. It's been stuck at 26% for 30 minutes. Help, please.

TOPICS
Creative Cloud

Views

2.0K
Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
replies 3 Replies 3
latest latest Jump to latest reply
John Waller Community Expert
Community Expert ,
Jun 04, 2019 Jun 04, 2019

Copy link to clipboard

Copied

Which operating system?

Votes

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Abeyta63
New Here ,
Jun 05, 2019 Jun 05, 2019

Copy link to clipboard

Copied

In Response To John Waller

MacOS Mojave

Votes

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Nancy OShea Community Expert
Community Expert ,
Jun 05, 2019 Jun 05, 2019

Copy link to clipboard

Copied

LATEST

Try restarting your system in Safe Mode with Networking.  See links below for more details.

Creative Cloud app installation hangs

Nancy O'Shea— Product User, Community Expert & Moderator

Votes

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Creative Cloud Desktop application
What is Creative Cloud?
Open in a new window
Download Adobe Creative Cloud apps
Open in a new window
Enable/Disable auto-update CC apps
Open in a new window
Uninstall Creative Cloud app
Open in a new window
Manage Your Plan
Open in a new window
Common Questions / FAQ
Open in a new window
Troubleshooting
Getting error while downloading/installing/updating?
Open in a new window
CC still shows trial after purchase?
Open in a new window
Unable to reach Adobe Servers?
Open in a new window
Difficulties signing in
Open in a new window
Install appears stuck or frozen?
Open in a new window
Creative Cloud sync related questions
Open in a new window
Creative Cloud Resources
Creative Cloud System Requirements
Open in a new window
Creative Cloud User Guide
Open in a new window
Adobe Help Center
Open in a new window
Creative Cloud Web
Open in a new window
Services Status Page
Open in a new window
Collaboration through CC apps
Open in a new window
Copyright © 2025 Adobe. All rights reserved.
Using the Community Experience League Terms of Use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices