Installation/Updates failing

New Here ,
Oct 13, 2021 Oct 13, 2021

Copy link to clipboard

Copied

Trying to download Animate (21.0.9) and update Photoshop and Illustrator but the installation keeps failing around 5%. What's interesting is that Adobe Media Encoder keeps self-installing even though it's not selected.

 

Currently on Windows 10 - up to date. Tried restarting the computer over the past couple of days but the problem persists. 

TOPICS
Creative Cloud , Installation

Views

33

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 13, 2021 Oct 13, 2021

Copy link to clipboard

Copied

LATEST

Noctamoc, what type of Creative Cloud membership are you attempting to use Anime CC with? Unfortunately, I do not see an active individual membership under the e-mail address you used to post to this public discussion forum.

 

If you have an individual membership and unrestricted access to the computer, please check the log files to determine why the installation process is failing. Information on how to locate any fatal errors can be found at https://helpx.adobe.com/download-install/kb/find-installation-log-files.html.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines