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Installation

New Here ,
Apr 30, 2023 Apr 30, 2023

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I have used Adobe for God only knows how long, before 1990 almost when it first came out. I have paid for the monthly fee ever since it first came out and it was a huge improvement: no more waiting until 2 in the morning when the inteernet activity was down. That was true until this newest update. What a pain. I pay for Photoshop, Lightroom, and Bridge and still have the old down load from DVD app on the computers. I CAN NOT get even Photoshop to update much less the other apps. I contacted help they said to uninstall and then completely reinstall. Uninstalled and then I HAD TO PAY FOR IT AGAIN- put it on my card because I have a project that can't wait. IT WILL NOT INSTALL STALLS AT 60%. What is going on? If this is how thisis going to go from now on I will have to a different company, but I like Photoshop and I have 30 plus years of experience and I do not relish the steep learning curve to go to another app. Are you going to clean this up (from the comments on the vertual assistant this is obviously happening a great deal). Because I would rather go back to buying expensive DVDs then live with this crap.

 

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Community Expert ,
Apr 30, 2023 Apr 30, 2023

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reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

 

<moved from cc desktop >

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Adobe Employee ,
May 03, 2023 May 03, 2023

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Hi @Short Horse Could you please check your DM. We've shared the steps with you to collect the logs.

 

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