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14

Installation

New Here ,
Feb 05, 2024 Feb 05, 2024

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Hi All,

I'm having nothing but problems using and installing Adobe products.

Having had many issues with Elements (Editor Crashing, Organizer constantly loosing thumbnails) I decided to try and install Lightroom. 

 

Successfully downloaded the .dmg file, double click on it and nothing happens. Downloaded again and same results. Rebooted mac and same result. Google around and saw  a comment that creative cloud app is required for instalation to work. So went to my Adobe account found a link to download CC app double clicked on .dmg file, installation starts, then stalls at 45.5% (waited about an hour), quit install and reload, same result with instalation stalling at 45.5%. 

 

Before giving up entirly, any suggestions??

 

Running on: iMac, macOS 14.3 (23D56)

 

Maureen

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Community Expert ,
Feb 05, 2024 Feb 05, 2024

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New Here ,
Feb 06, 2024 Feb 06, 2024

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I did try the alternative site for CC yesterday, it took an hour to download 9%, so I gave up. However I tried again today and it worked! Unfortunately any attempt to access "apps" or "apps in your plan" resulted in "Page not availible".

 

Never the less, I attempted reinstall of Lightroom, which has now compleated without any problems. So far.

 

What sort of software company allows users to download software, that requires other software to be installed, and then has that instalation fail silently, with no indication of the problem, when the required software is not present?? Do they not know they have a computer there that can rapidly check this sort of stuff and maybe offer to dowload and install it???

 

If it were up to me I would never use any adobe product, but I'm just the House tech support, it's my wife who wants Adobe... But I do have her looking at other vendors.

 

Now, lets see if LR will actually work!

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Community Expert ,
Feb 06, 2024 Feb 06, 2024

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@maureenh25526694 

 

you were able to install lightroom using the cc desktop app, but the cc desktop app failed to install other adobe apps?

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New Here ,
Feb 07, 2024 Feb 07, 2024

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No. CC gave "Page not available" for apps button and "apps in your plan". So I've never seen any install option on CC.

 

I installed LR using the previously download standalone install option. This time it worked without stalling.

 

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Community Expert ,
Feb 07, 2024 Feb 07, 2024

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adobe connection errors are common and are not related to whether you're connected to the internet.  they're related to connecting to adobe's secure servers.

 

if you have a non-current os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

 

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos after clicking "link"?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

 

or, if you’re trying to activate a perpetual license, you can try offline activation by disconnecting your computer from the internet, starting activation and using https://aoes-stage.licensingstack.com/aoes/aoes/v1/imsauthstatus

 

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New Here ,
Feb 07, 2024 Feb 07, 2024

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My issues are currently "fixed," but as you have gone to some trouble, I shall respond.

 

adobe connection errors are common and are not related to whether you're connected to the internet. they're related to connecting to adobe's secure servers.

  • That "Adobe connection errors are common" unfortunately does not surprise me.

if you have a non-current os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

  • I use Chrome and automatically update. Chrome is supported by Adobe and my current version is: 121.0.6167.160 (Official Build) (arm64)
  • As previously stated, I am on the latest iMac, macOS 14.3 (23D56)

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

  • Chrome currently uses TLS 1.3

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  • None of the errors listed here were mine.
  • My error proves I did connect to the server, as it is actually generated by the connected server. Please note:
  • In computer network communications, the HTTP 404, 404 not found, 404, 404 error, page not found, or file not found error message is a hypertext transfer protocol (HTTP) standard response code, to indicate that the browser was able to communicate with a given server, but the server could not find what was requested. The error may also be used when a server does not wish to disclose whether it has the requested information.

do you see both logos after clicking "link"?

  • Yes

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

  • It a server error, not a connection error.
  • As it worked yesterday, but not the day before yesterday and I changed nothing my end, it seems very clear to me that Adobe fixed (their apparently recurring) server issues.

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

  • I'm installed now. 

or, if you’re trying to activate a perpetual license, you can try offline activation by disconnecting your computer from the internet, starting activation and using https://aoes-stage.licensingstack.com/aoes/aoes/v1/imsauthstatus

  • Not trying to.

 

Thanks

Pete

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Community Expert ,
Feb 07, 2024 Feb 07, 2024

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well, glad adobe fixed it and you're ok.

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Community Expert ,
Feb 05, 2024 Feb 05, 2024

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install the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html


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