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Installations- und Startprobleme mit PSE 2020 und PSE 2024

New Here ,
Oct 09, 2024 Oct 09, 2024

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Hallo,

 

ich habe auf meinem Laptop Probleme bei der Installation von PSE 2020 sowie bei der alterantiven Nutzung von PSE 2024.

 

zu PSE2020:

Die Installation bricht kurz nach dem Start von der lokalen Festplatte mit dem Hinweis "Browser" aktualiseren (vgl. ScreenShots) ab.

 

zu PSE2024

Die Installation läuft zwar durch, jedoch beim Start von PSE2024 soll ich mich mit meinem Adobe-Konto anmelden und bei diesem versuch wird auch dort "Browser aktualisieren" angezeigt.

 

Ich nutze Win 10 22H2 auf einem I7-7700 Laptop.

 

ScreenShots sollten anhängen.

 

Nachdem PSE2024 auf meinem Desktop (Win10-22H2 - I9-9900KQ) ordentlich ohne Probleme läuft, gehe von einer Fehleinstellung auf meinem Laptop aus.

 

Auf beiden läuft zusätzlich noch der Adobe-Reader. Sonst keine weitere Adobe-Software.

 

Ich wäre über Hilfe sehr dankbar.

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Community Expert ,
Oct 09, 2024 Oct 09, 2024

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See if this Adobe HelpX article helps you.

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New Here ,
Oct 09, 2024 Oct 09, 2024

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Hallo,

 

der verlinkte Beitrag hat leider nicht funktioniert. Ich habe ihn bereits vor meinem Community-Eintrag gefunden und ohne Erfolg ausprobiert.

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Community Expert ,
Oct 09, 2024 Oct 09, 2024

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You are entitled to use Elements 2024 on two computers.  I suggest you contact Adobe support to help you with the installation of that version.  (Support will not help you with Elements 2020).  Click on this link during normal business hours in your region and it should open on the Adobe Support webpage and automatically open a  support chat window.  Type Agent in the chat box so that you will be directed to a live person.

 

I am also going to move your post to the Download and Install Community.  Somebody there may be able to offer you better advice than me.

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New Here ,
Oct 10, 2024 Oct 10, 2024

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Vielen Dank für die Rückmeldung. Da ich keine Abo-Software habe, bekomme ich keinen Live-Chat 😞

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Community Expert ,
Oct 10, 2024 Oct 10, 2024

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do you have an updated (non-opera) default browser on the computer being used for installation?

 

https://helpx.adobe.com/x-productkb/global/update-operating-system-and-browser.html

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Community Expert ,
Oct 10, 2024 Oct 10, 2024

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You are entitled to live chat for Elements 2024. 

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Community Expert ,
Oct 10, 2024 Oct 10, 2024

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there's support for pse 2024, but not chat.

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Community Expert ,
Oct 10, 2024 Oct 10, 2024

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@kglad what do you mean there is support for Elements 2024 but not live chat?  Have Adobe Support policies been changed in the past couple of months?

 

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Community Expert ,
Oct 10, 2024 Oct 10, 2024

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@Greg_S. 

 

no, you're correct.  i was echoing what others reported, but i just now checked myself and found i (and others) was (were)  wrong: adobe chat is available for non-subscription supported versions.

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New Here ,
Oct 11, 2024 Oct 11, 2024

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Also ich bekomme keinen Live-Chat, der Chat-Bot meint, ich habe kein Abo, deshalb kein live-chat!

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Community Expert ,
Oct 11, 2024 Oct 11, 2024

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@Tobs MK 

 

ask about pse 2024. live chat was offered to me, though i'm in usa.

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