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Installed apps not showing in Creative Cloud

New Here ,
Feb 28, 2023 Feb 28, 2023

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I'm running MacOS 12.6.3. For some reason the 'Installed' apps section of Creative Cloud isn't showing all the apps I have installed. I can do fresh installs of any app but then the installation doesn't recognize that I have previous versions and import any settings from previous versions. I have tried the Adobe 'fix' and this hasn't worked. Can anyone help?

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Community Expert ,
Feb 28, 2023 Feb 28, 2023

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reset the cc desktop app by making sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R


if that fails, repair per https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html


if that fails, uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall using*


if that fails, do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

reinstall the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

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Adobe Employee ,
Feb 28, 2023 Feb 28, 2023

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Baydon, in addition to Kglad's suggestions, what type of Creative Cloud membership are you using? I don't see an individual membership associated with the e-mail address you are using to post to this public discussion forum.

 

Is there anything else we should know about this computer, Baydon?

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