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Installed apps not showing in creative cloud

Community Beginner ,
Apr 16, 2023 Apr 16, 2023

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I installed many apps on account 1, and if I log out and log into account 2, the apps are no longer shown in creative cloud. Why?

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Community Expert ,
Apr 16, 2023 Apr 16, 2023

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what do you mean by account 1 and account 2?

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Community Expert ,
Apr 17, 2023 Apr 17, 2023

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Probably the OP is using two accounts on the same machine. @thepaperwings can you let us know which apps are not visible when you log using the 2nd account? You could try resetting the Creative Cloud app, see the article linked below

https://community.adobe.com/t5/download-install-discussions/reset-the-creative-cloud-desktop-app-to-...

-Manan

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Community Expert ,
Apr 17, 2023 Apr 17, 2023

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if those are different computer accounts, you'd need to install under both accounts.

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Community Beginner ,
Apr 23, 2023 Apr 23, 2023

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Sorry for the late reply, yes you are right. I had a student account I was using but it expired, and I am not a student anymore so I made a new account and paid for the regular price. But apps like InDesign, Photoshop, and Premiere Pro are not showing up as installed, even though they are clearly installed. I can't uninstall them on my Mac either, I can't even log out of this account because the sign out is greyed out...

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Community Expert ,
Apr 23, 2023 Apr 23, 2023

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did you install after signing in to account 1 and again install after signing in to account 2?

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