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Installer not working for CS 5.5 premium for Windows 7

New Here ,
Apr 18, 2022 Apr 18, 2022

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My computer had a virus and I reset it.  I have everything else working fine but the installer for adobe will not download.  It continues to say it encountered an error and will not finish.  Can someone assist me please?

 

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Community Expert ,
Apr 18, 2022 Apr 18, 2022

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Exactly what did the error say?

Is Windows up to date?  You may be missing important updates if you reset the computer.

 

See here:

https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

 

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Community Expert ,
Apr 18, 2022 Apr 18, 2022

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You probably need Visual C++ Runtime library from Microsoft.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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