Installer takes too long to sign in

[irfanmghani]

I want to install illustrator but it takes too long time to sign in, here is my internet connection speed and the windows showing sign in process..

How should i do?

[John T Smith]

Mac Spinning Wheel https://community.adobe.com/t5/Get-Started/Adobe-Creative-Cloud-Desktop-App-Home-Screen-Constant-Spi...
-Similar in Windows https://community.adobe.com/t5/Get-Started/Creative-Cloud-app-loads-then-freezes-with-empty-dialog-b...

[irfanmghani · Accepted solution]

thanks for your answer,

the problem is solved by the following steps:

1. Delete all adobe files with AdobeCcCleanerTools and manually delete the remaining files.

2. Fix all registry with CCleaner tool